Terms of Service

1) Overview

These Terms of Service (the "Terms") govern your access to and use of research.kaizenstrategy.us, including any content, working papers, premium reports, and advisory services provided by Kaizenstrategy Solutions LLC ("we", "us", "our"). By accessing or using the Services, you agree to be bound by these Terms.

2) Use of the Services

• You must be at least 18 years old and able to form a binding contract.
• You agree not to misuse the Services, including attempting to interfere with normal operations or accessing areas you are not authorized to access.
• We may modify, suspend, or discontinue all or part of the Services at any time.

3) Intellectual Property and License

All content on the site, including but not limited to text, graphics, logos, and research reports, is owned by us or our licensors and is protected by applicable laws. Unless otherwise stated:

• Open-access working papers are provided for informational purposes. You may share links, but you may not remove attribution or misrepresent authorship.
• Premium reports are licensed for your organization’s internal use only, unless you have purchased a commercial license upgrade.
• You may not resell, redistribute, or publicly post paid content without express written permission.

4) Payments, Refunds, and Guarantees

• Prices and offerings are subject to change. Any promotional pricing (e.g., "founding client special") will be time/volume limited.
• Unless otherwise stated at purchase, report sales are final after delivery. For first-time U.S. clients, we offer a satisfaction guarantee as advertised on the site.
• Advisory retainers are billed in advance and renew monthly unless canceled as per the agreed scope.

5) Disclaimers

Our research and reports are provided for informational purposes to assist decision-making. We are not a law firm, medical provider, or financial advisor. No content constitutes legal, medical, or investment advice. Markets and outcomes are uncertain; you are solely responsible for how you use the information.

6) Limitation of Liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, consequential, special, or exemplary damages, including lost profits, arising from or relating to your use of the Services. Our total liability shall not exceed the amount you paid to us for the applicable content or service in the twelve (12) months prior to the event giving rise to liability.

7) Indemnification

You agree to indemnify and hold harmless Kaizenstrategy Solutions LLC and its officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services or your violation of these Terms.

8) Governing Law

These Terms are governed by the laws of the United States and the state where Kaizenstrategy Solutions LLC is registered, without regard to conflict of law principles. Venue for any disputes shall be in the competent courts of that state.

9) Changes to Terms

We may update these Terms from time to time. The “Last updated” date will reflect the most recent changes. Continued use of the Services after changes become effective constitutes acceptance of the new Terms.

10) Contact

For questions about these Terms, contact hello@kaizenstrategy.us.